3 Jobs in New York, NY
Cabinet Health is Hiring a Remote Customer Care Specialist
At Cabinet, we've been taking the healthcare industry by storm and have launched the world's first sustainable, fully compostable, refillable medicine system. We're on a mission to eliminate single-use plastic in medicine and are looking for a customer care specialist to serve our customers and spread our mission.
About the Job
Cabinet's mission is to create the world's most sustainable healthcare company by creating high-quality healthcare products in iconic, sustainable packaging. The Cabinet Care Team is at the forefront of helping our customers transition to this more sustainable way of engaging with OTC and RX medications.
Our Cabinet Care Team interacts with customers via email Monday - Friday 9:30 AM ET - 5:30 PM ET. Our Specialists are responsible for assisting customers with product concerns, questions, order issues, and most critically, helping educate our customers on the importance of eliminating plastic from our everyday routines.
The Role
We are seeking a remote part time customer focused Specialist to join our Cabinet Care Team, up to 20 hours a week, ranging from $18-20 per hour. We are in the process of building and elevating our customer experience, which means you will be partnering directly with seasoned CX experts to build the future of the Cabinet Care Team. This role is ideal for someone who is passionate about eliminating plastic, helping customers, and building towards the future.
Skills and Requirements
- Comfortable working independently in a remote environment
- Reliable internet, computer, and quiet space to work uninterrupted
- Minimum of 1-3 years of experience in a customer-facing role
- Knowledge of customer service practices and principles
- Top tier writing and communication skills
Bonus points for…
- Experience working with Gorgias
- Experience with OTC or RX medicines
- Experience working with start-ups
About Cabinet Cabinet began with a deep curiosity about how medicine was made and more importantly, how to improve it. Built on top of a supply chain with 3 generations of medicine manufacturing expertise, we've set out to provide high quality and fairly priced health essentials - but we're not stopping there. Our mission is to build the world's most human and earth centric healthcare company. We offer batch-level tested and quality certified products, and are creating an innovative platform to provide content and care beyond a pill; one that's also focused on the elimination of pharmaceutical packaging and pill waste. We hope you will join us on this journey. Alongside cabinethealth.com, we retail with Amazon and Walmart.com. Our investors are predominantly healthcare and consumer founders and operators, with institutional investment from Natureza Growth Partners, Unreasonable Group, SoGal Ventures, and Global Impact Fund, all of whom prioritize societal and environmental impact alongside financial success. Our team has diverse experience in the top consumer startups and healthcare worlds. Cabinet Health's headquarters are based in New York City but our team is set up to operate and scale remotely.
Job Summary
Full Time
$50k-62k (estimate)
05/17/2023
05/22/2024
wearecabinet.com
Washington, DC
<25
Related Companies
The job skills required for Customer Care Specialist include Communication Skills, Customer Care, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
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